Reference

Terms Conditions That Apply to Your bigwinnerpro Account

These terms set out what you agree to when you open and use your bigwinnerpro account — covering eligibility, how payments through PayPal, Venmo, and Play+ are handled, and what we expect from both sides.

Applies to all account activityCovers PayPal, Venmo & Play+ useState eligibility requiredSubject to change with noticeContact us with questions

Explore the Lobby Read FAQ

TERMS CONTACT PATHS

How to Reach Us About These Terms

If something in these terms is unclear — whether it's about how your PayPal withdrawal is processed, why a transaction was flagged, or what counts as a terms violation — our support team can walk you through it. Players in Pittsburgh and Detroit use the same contact paths, and response times depend on channel volume.

Team online

Live Chat

Start a live chat session directly from your account dashboard. This is the quickest way to get a terms-related question answered by our support staff.

Email Support

Send a detailed message to our support address from your registered email. We use the email on file to verify your identity before discussing account-specific terms.

Account Help Center

The Help Center in your account settings covers common terms questions — including payment dispute steps and how to request a copy of your full agreement.

What These Terms Cover and How They Work

bigwinnerpro Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

By creating an account on bigwinnerpro, you confirm that you are of legal age in your state and that accessing online casino or sportsbook services is permitted under your local law. These terms govern every action taken through your account — including deposits made via PayPal,

1
Venmo, or Play+ prepaid card, withdrawals back to those same wallets, and any wagers placed across our casino and sportsbook sections. We may update these terms from time to time. When we do, we post the revised version here and, for material changes, send a notice
2
to your registered email. Continued account use after that notice counts as acceptance. If you disagree with an update, close your account before the effective date and contact support to settle any remaining balance. These terms do not override applicable state law. Where a state regulates
3
online gaming specifically, those state-level requirements take precedence. All currency references are in US dollars. Disputes that cannot be resolved through our support process may be escalated under the dispute-resolution procedure described in Section 9 of the full agreement, available on request via live chat.

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

HOW WE HANDLE IT

Account Security, Data, and Your Rights Under These Terms

These terms exist to protect both your account and the platform's integrity. Here's how we handle the areas that matter most — from how your data is stored to what happens when you want to make changes to your account.

Data Retention

We keep your account data for as long as your account is active and as required by applicable state law. You can request a summary of what we hold via live chat.

Account Security

Your account is protected with SSL encryption and session authentication. Never share your login credentials — you're responsible for activity under your account.

Cookie Use

We use cookies to maintain your session, remember payment preferences like your linked PayPal or Venmo wallet, and improve account navigation on mobile and desktop.

Requesting Changes

To update personal details or close your account, contact support via live chat or email from your registered address. Identity verification is required before changes take effect.

Common Questions About These Terms

These are the questions we hear most often about how our terms apply in practice — from eligibility to what happens when terms are updated.

These terms apply to anyone who opens or uses a bigwinnerpro account. Eligibility depends on your state's laws — access is available only where online casino or sportsbook activity is permitted under local law.

We post the updated terms here and send notice to your registered email for material changes. Continued account use after the effective date means you accept the revised terms.

Yes. Any deposit or withdrawal processed through PayPal, Venmo, or Play+ from your account is subject to these terms, including the payment dispute and reversal procedures outlined in the full agreement.

Start a live chat session or email us from your registered address. Our support team will send the current full agreement and, if relevant, flag which section covers your specific question.

We can suspend or close accounts that violate these terms — for example, multiple accounts, fraudulent payment activity, or access from an ineligible state. We'll notify you by email before or at the time of any action.

You can close your account before the effective date of the change. Contact support to settle any remaining balance in your account wallet before closure is finalized.

Reference